The Customer Service Representative (CSR) is responsible for coordinating commercial and operational activities within the Doka Yard to ensure efficient material (formwork and scaffolding) flow, order fulfillment, inventory accuracy, customer service support, and operational excellence. The role acts as a key liaison between Sales, Engineering, Logistics, Yard Operations, and Customers, ensuring that customer orders are processed accurately and delivered on time while maintaining compliance with Doka operational standards.Responsibilities:Oversee branch inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.Coordinate inbound and outbound material movements.Ensure materials are available and ready according to project schedules.Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.Support additional logistics and operations tasks as needed to ensure efficient regional operations.Other Responsibilities/Peripheral FunctionsPerform other duties/projects as assigned, including participating in company committees/teams.Ensure safe working practices and a safe working environment.Comply with all corporate policies and business practices.Actively participate in facility/equipment management meetings as required.
