We are seeking a Senior People Operations Partner to build and scale a best-in-class global People Operations function. This hands-on senior individual contributor will deliver exceptional employee experiences, simplify complex processes, and accelerate our shift toward self-service, automation, and AI-enabled operations. The role combines operational judgment, HR technology expertise, strong cross-functional partnership, and end-to-end ownership of improvement initiatives.Key ResponsibilitiesEmployee Lifecycle & Service DeliveryOwn onboarding, employee changes, promotions, transfers, leaves and offboarding processes.Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT and Legal to resolve escalations and deliver accurate, timely service.Maintain consistent global processes while accommodating local requirements across the US, Australia, Canada and Poland.HR Technology, Automation & AIServe as a functional expert in UKG Ready, including workflows, reporting, configuration support, data quality and adoption.Identify opportunities to eliminate manual touchpoints, streamline approvals and expand employee and manager self-service.Use AI tools to automate manual, repetitive People Operations work such as case triage, document and data processing, employee inquiries and reporting, improving speed, accuracy and the internal customer experience.Evaluate, pilot and roll out AI-enabled workflows and assistants, with appropriate data privacy, security and human-review controls, and measure their impact on efficiency and employee experience.Translate business needs into scalable system solutions; support testing, implementation, documentation and change management.Operational Excellence & Employee ExperienceDesign and document standard operating procedures, ownership models, service standards and knowledge resources.Analyze recurring issues, identify root causes and implement sustainable process improvements.Simplify complex People processes into clear guidance and intuitive employee experiences.Data, Compliance & InsightsConduct audits and reconciliations; maintain accurate employee records and appropriate confidentiality controls.Support internal and external audits, compliance reviews and reporting.Track operational metrics such as completion time, data accuracy, self-service adoption and employee experience.Projects & Stakeholder PartnershipLead cross-functional People Operations projects from discovery to launch, including milestones, risks and stakeholder alignment.Influence partners through clear communication and practical recommendations.Act as a subject matter expert and mentor to colleagues without direct people-management accountability. 
