As a researcher in the Nearmap Design team, you will play a critical role in delivering high-quality user experiences to Nearmap customers. You will help the team deepen their understanding of customers' contexts, motivations, goals, and behaviors. Using a mixed-methods research approach, you will translate evidence-based insights into accessible and actionable stories that inspire the design team to ideate and solve customer problems innovatively. Reporting to the Principal UX Researcher, this remote, full-time permanent position is based in the United States. As a customer advocate, you will inspire change across teams by building empathy through research and delivering excellent user experiences across Nearmap products and services.Key ResponsibilitiesResearch process and deliveryLeads strategic user research initiatives across the product development lifecycle, ensuring delivery of exceptional user experiences from discovery through post-launch evaluation.Designs and executes mixed-method research studies to uncover deep customer insights that drive both tactical improvements and strategic design and product direction.Partners with cross-functional teams to refine research questions that address both immediate needs and long-term experience goals.Manages participant recruitment to ensure diverse, representative sampling for high-quality insights.Transforms complex research findings into clear, actionable insights that enable stakeholders to make informed decisions that elevate the user experience.Crafts compelling research narratives and presentations that inspire teams to deliver premium user experiences.Continuously refines research approach by soliciting feedback on methodology, plans, and insights to ensure maximum impact on user experience.Research excellenceYou uphold the highest ethical standards in research practice, ensuring informed consent, protecting participant privacy, maintaining data security, and advocating for inclusive and accessible research practices that respect all users.You maintain rigorous standards in research design, ensuring appropriate sample sizes, unbiased question framing, valid data collection protocols, and systematic analysis approaches that produce reliable and actionable insights.You go beyond surface-level observations to uncover root causes and latent needs, ensuring insights are substantiated with strong evidence, contextualized within broader user journeys, and connected to meaningful user outcomes.Quality of user experienceUser experience quality indicators: You identify and track leading indicators of user experience quality from micro-interactions to key journeys, helping teams catch and address experience degradation.Design decision impact: You measure the impact of design changes through iterative testing and longitudinal studies, providing evidence-based guidance on which design approaches deliver the highest quality experience.Continuous tracking and monitoring systems: You establish approaches for ongoing experience measurement, creating reports and regular research cadences that helps teams maintain high experience quality standards. 
