Coordinate and supervise all aspects of service for all banquet functions as assigned by the Banquet Manager. Ensure all service SOPs are followed to provide the highest levels of service for banquet attendees. The captain is also responsible for the care of banquet spaces and equipment. The captain hires trains and disciplines the banquet staff under the direction of the Banquet Manager. DutiesServes food and beverages in a friendly, courteous and professional manner. Knowledgeable of event menu items and their contents. Executes appropriate table settings and service ware, and the correct preparation and garnishing methods.  Responsible for setting up, maintaining, and breaking down banquet rooms.  Ability to lift and carry large and heavy trays on a continuous basis throughout a shift. Maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas.  Routinely inventory and care for banquet supplies such as linens, chairs, china, glassware, flatware and decorations.  Requires ability to bartend on occasion as needed. Required to set up the banquet room per the specification of a banquet event order, and then reset the room to its original state after the event has concluded. During the event serves guests according to BEO, fulfills requests as required, and provides requested information to banquet patrons. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Relay data to outside departments. Assist audio-visual personnel in setting up equipment, i.e. speakers and monitors.  Occasionally transport food, beverages, decorations and equipment to an off-premises event location. Work hours may vary to include weekends and evenings as directed. Represents Westgate Resorts in a professional manner at all times. Other duties as assigned. Supervisory ResponsibilitiesDirectly supervises team members in the location.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include training and coaching team members.Planning, assigning, and directing work.Assisting in appraising performance and rewarding team members.Addressing complaints and resolving problems. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
