Client Success Manager (AtlasRTX, a

Client Success Manager (AtlasRTX, a

16 Aug 2024
Utah, Parkcity, 84060 Parkcity USA

Client Success Manager (AtlasRTX, a

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office.So, what's the role all about?Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.The Client Success Manager will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.How will you make an impact?

Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives

Responsible for building and delivering C-Level executive presentations

Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics

Provide day-to-day support to clients

Turn clients into champions

Identify and pursue expansion opportunities

Meet or exceed KPIs including net revenue retention

Have you got what it takes?

5+ years of experience

Strong communication skills

Expertise in problem-solving

Experience working with Power BI, Tableau and SQL is highly preferred

You will have an advantage if you also have:

Existing SaaS, product management, and/or AI experience

Knowledge and experience in digital marketing

What's in it for you?Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!About NICENICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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Job Details

  • ID
    JC52322730
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    NICE Systems, Inc.
  • Date
    2024-08-16
  • Deadline
    2024-10-15
  • Category

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