As the Esthetician you will administer professional skin care services, nail services, and waxing services to our guests. DutiesEmbrace and support the Principles of Service of the Westgate Resort.Embrace and support the service philosophy of the Serenity Spa.Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.Provide consistent professional facial, waxing and nail treatments in accordance with spa protocols and accepted certification practices.Be flexible with your schedule, supporting the needs of the spa.Properly care for equipment and use proper amounts of product to assist with cost controls.Have complete knowledge and understanding of all services and products while educating and training guests in these areas.Actively promote home care programs, meeting minimum retail sales goals.Uphold the standards of sanitation and sterilization as directed by law and the spas policies and procedures.Perform prep work and properly clean and restock room as required.Communicate to management all occurrences involving staff or guests in the spa that require attention.Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.Handle guests/ questions and concerns professionally and courteously.Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.Possess ability to work without direct supervision.Maintain a positive attitude and contribute toward a quality work environment.Regularly attend, participate in and support training and staff meetings for the spa.Assist in all areas of spa operation as requested by management.Other duties as assigned.Possess a thorough knowledge of the skin, facial massage, and skin extraction techniques, including a basic knowledge of hand and foot massage techniques and a neat application of nail polish.Have excellent cleanliness and sanitation skills and be willing to train in our spa’s specific treatment offerings if the Esthetics Coach is unavailable.
