Key Responsibilities:Guest Services & Operations:
Oversee and assist with check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience.Team Leadership & Training:
Supervise front desk staff, providing guidance, training, and support to uphold exceptional customer service standards and policy adherence.Reservations & Room Management:
Monitor and manage room reservations, ensuring accuracy, availability, and timely handling of special requests or discrepancies.Guest Relations & Problem Resolution:
Address guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable front desk environment.Shift Coordination & Task Delegation:
Oversee front desk operations during assigned shifts, ensuring appropriate staffing, smooth transitions, and effective task delegation.Interdepartmental Communication:
Act as a liaison between guests and hotel departments, facilitating seamless communication to enhance the overall guest experience.Reporting & Record Keeping:
Maintain accurate records of guest interactions, transactions, and room availability, generating reports to support management decisions.
