Waldorf Astoria is looking for a Guest Services Agent to join the Front Office Team in Park City !At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.
Classification: Full-Time
Shift : Various - must be available to work days, nights, weekends and holidays.
Pay Rate: $19/hour plus full time benefits
The ideal candidate will have the following:
Passion and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ability to handle multiple tasks at one time
Excellent communication and organization skills
Ability and eagerness to consistently delight and satisfy our guests
Want to learn more? Hotel Website (https://www.waldorfastoriaparkcity.com/) , Hotel Instagram, (https://www.instagram.com/waldorfparkcity/) Facebook , YouTube (https://www.youtube.com/user/WaldorfParkCity)Why join the Waldorf Astoria Park City?
Free Epic Local Ski Pass( Winter Season only )
Drastically discounted spa services
50% off the restaurant
Work in an environment where kindness, creativity and authenticity is highly appreciated
Complimentary meals on duty
Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
What will I be doing?As a Guest Service Agent, you would be responsible for the check-in and check-out process as well as answering questions regarding regarding local dining and attractions, hotel hours of operations, and other guest requests. Specifically you would be responsible for performing the following tasks:
Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Serve as a key point of contact for Guests, effectively and efficiently managing requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Provide information, advice, and booking service for a wide variety of Guest inquiries
Maximize sales revenues through upselling and incentive programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits -Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
#LI-LR2Job: Guest Services, Operations, and Front OfficeTitle: Guest Service Agent (Full-Time) - Waldorf Astoria Park CityLocation: nullRequisition ID: HOT0AJIKEOE/AA/Disabled/Veterans
