Pay rate: $21 per hour plus pooled tips.Join the team at Westgate Park City Resort & Spa as our Guest Services Supervisor, where you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. If you love hospitality, thrive in fast‑paced environments, and enjoy mentoring a team, this role is for you.You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.What You’ll Do:Oversee daily guest services operations including bell, shuttle, valet, and front drive areas.Coordinate dispatching from the Guest Services Desk for efficient guest support.Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.Maintain smooth operations across shuttle transportation, valet support, and equipment handling.Ensure accurate tracking, storing, and delivery of guest luggage and packages.Lead, coach, and support staff while assisting with scheduling and team development.Conduct vehicle and workplace inspections and ensure supplies are stocked.Use problem‑solving skills to resolve issues and elevate guest satisfaction.Collaborate with departments to support guest needs and resort operations.Perform other tasks as assigned by resort operations leadership.
