As a Security Officer, you will play a vital role in ensuring the safety, security, and well-being of our guests, team members, and resort property/s. This position is a unique blend of traditional security responsibilities and resort hospitality service. In addition to protecting company assets and responding to emergencies, you are expected to provide a welcoming and helpful presence, delivering excellent service to our guests and team members at all times.Security Officers are responsible for monitoring resort property, managing access points, and responding to incidents involving police, fire, or medical emergencies. This role includes conducting safety inspections, writing detailed incident reports, assisting guests and team members with security-related concerns, and supporting public safety personnel as needed. A successful Security Officer demonstrates professionalism, sound judgment, and strong hospitality skills while maintaining a safe and secure environment.To perform this job successfully, you must be able to carry out each essential function satisfactorily and adhere to the following core values:Integrity – Doing the right thing when no one is looking.Passion – Creating a positive impact.Work Ethic – Taking pride in your workAs the Security Officer you will: Serve as the first responder to incidents involving police, fire, or medical emergencies, and take appropriate action within the scope of Security Officer duties.Maintain a visible, security presence at assigned locations.Control access at designated entry and exit points.Monitor security systems, including fire alarm panels, surveillance cameras, and proprietary monitoring stations, in compliance with legal and company requirements.Conduct safety and security inspections in accordance with policies and procedures.Maintain accurate records, logs, and checklists of security activities.Prepare detailed, accurate, and timely incident reports; utilize computer systems and email communications as needed.Respond to basic service requests and perform preventive maintenance on guest room electronic security systems and in-room safes, when applicable.Manage lost and found inventory in accordance with company procedures.Perform traffic control and parking enforcement duties as required.Respond to security-related complaints and resolve or escalate appropriately.Assist public safety officers as needed or requested.Manage key control, distribution, and accountability.Perform additional duties as assigned by management.
