Customer Retention Specialist (1290 Sandhill Rd, Orem)

Customer Retention Specialist (1290 Sandhill Rd, Orem)

17 Mar 2024
Utah, Provo / orem 00000 Provo / orem USA

Customer Retention Specialist (1290 Sandhill Rd, Orem)

Vacancy expired!

Company Description

Join the team of one of Americas most successful and fastest growing Pest Control companies! We pride ourselves in consistently delivering exceptional residential and commercial services to customers.

Job Description

Customer Experience is a growing department of EDGE Pest Control. This position involves delivering a high quality customer experience by resolving current and prospective customer concerns. This is a great opportunity to work for a growing company with a great culture and atmosphere.

Responsibilities

- Retain customers by resolving concerns

- Respond to customer inquiries with clarity and knowledge of EDGE products and services.

- Demonstrate excellent communication skills as you interact with customers.

- Re-sign current customers by extending their service agreements (commission given based on length or resign,

annual contract value and type of service)

- Satisfy the specific needs of customers with a high level of professionalism and integrity.

Qualifications

- Phone experience preferred

- Excellent verbal communication skills

- Proficient computer/typing skills

- Effective team player

- Must be willing to work long-term

- Pest control knowledge/experience is a plus

- Sales experience is a plus

Additional information

Benefits:

Competitive compensation starting at $12/hr plus commission (Average hourly wages range $15-$20 per hour. High performers range from $25-$35 per hour. Average total annual earnings for full time employees will fall between $30k-$50k a year based on performance)

Free lunch provided Monday, Wednesday, and Friday

Medical and life insurance plans available for full-time employees

Structured advancement plan

No Sundays

Multiple shifts available

Edge Pest Control is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.

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