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Reporting to the Fulfillment Manager the Team Leaders in the Fulfillment Department lead and manage the activities of the shift of workers involved in fulfilling orders for printed signage and graphic materials. The leads assist the manager in managing activities related to the fulfillment process but are active working leads involved with product fabrication, order preparation, order pulling, collation and packaging, and shipment processing and manifesting. Leads communicate with their teams and make sure that the order process flow smoothly until they are complete. Team leaders are responsible for workflow management, staffing, all administrative staff management issues as well as department budgetary tracking and development.Duties and Responsibilities:Assists with the management of cohesive workflow processEnsures correct work is flowing through team in an accurate, efficient and timely fashionCommunication of production schedule priorities within the teamEnsures that production activities s-he is responsible for are consistent with customer needs (due dates)Ensure accuracy .and.amp; completeness of reporting and data providedEstablish (in conjunction with VP of Operations) and analyze effectiveness of production metricsMonitors collection methods, accuracy and reporting frequency for all metrics and data for improvementAssists with accurate .and.amp; timely collection and analysis of data used to measure process improvement and workflow management against established department metrics (Daily, weekly, monthly and annually)Develops and provide regular status updates to the pertinent personnel and managementModels positive and required interaction between Fulfillment .and.amp; other departmentsRefine, communicate, and manage to the department policies and proceduresDeliver training (new and existing) activities for the departmentAssist supervisor with performance evaluationsEducation and Experience:High School Diploma or GED and 2+ years of practical lead experience in a print fulfillment or manufacturing environmentPrevious experience with the shipping manifesting systems and Small Package Delivery carriers (UPS and FedEx)Previous hands on experience with basic print production fabrication equipment like guillotine cutters and steel rule die cutters desired.Strong working knowledge of PC's and Microsoft Office applicationsAbility to work weekendsQualifications, Skills Abilities and Competencies:Strong priority and time management skillsHighly organized, with strong attention to detail.Self-motivating and self-managing with a high degree of creativity and analytical abilityEnthusiastic team member capable-able to devote significant time and effort to schedule managementAdvanced oral and written communication skillsStrong people management skills with ability to build effective teamworkAbility to thrives in a dynamic work environment with rapidly changing prioritiesAbility to manage large workload, while producing quality work in a fast-pace environment with interruptions and deadlines.Advanced ability to communicate verbally and in writing in English.Proficiency with PC's to include knowledge of MS Office (Outlook, Word, Excel and PowerPoint), maintaining data bases, generating information and tracking status using proprietary software.Ability to contribute to building a strong and positive team spirit as well as align with GSP valuesand.nbsp;
