Vacancy expired!
Short Version:
We manage websites for small business owners. Our job is to make our clients lives easier. We take care of everything on their website for a fixed monthly fee, they just need to email or call. Websites are customized using our own website building interface within WordPress. Programming experience is not required but familiarity with content management systems is required.
Additional technical skills and experience is highly preferred.
We are looking to hire at least two new team members. Fluent Spanish is preferred but not required.
Please Note:
So that we may properly consider you for our team, please read the entire job description and answer the interview questions in the Google Form below.
About the Company:
Since 2009, we have been working with small business owners to set up websites designed specifically for their industry. Our clients are busy running their business and we take pride in making the process go as smoothly as possible for them; it is also vital for retention that they not feel stressed by the process.
We are looking for a friendly addition to our team to help clients get their WordPress websites just the way they want them. The websites are all set up, but you will need to answer questions and make content changes requested by the client.
We strive to constantly improve and we especially value team members who have a history of suggesting and implementing product and process improvements.
Typical Responsibilities Include:
Following up with prior sales to encourage them to get their website "launch-ready"
Helping a client register a domain name
Taking a word document of new content and replacing existing content
Dealing with a client that may be upset (unfortunately, it happens, especially when clients get stressed with their own businesses) and turning the conversation around to leave the client happy (often just by listening and clearing up whatever miscommunication there was).
Accepting inbound sales calls (Answering general questions about our product and capabilities as well as processing an incoming order. No cold calling or quotas, just assisting those already interested in buying.)
Adding new pages from a Microsoft Word document
Adding images to pages
Adding a link to a PDF
Adding or reorganizing menu items
Customize client layout colors using simple hex color selectors and dropdowns within our custom theme builder
Adding Google Maps
Resizing large photos sent by clients to be a more reasonable size
Helping clients locate a desirable stock photo for their website
More Technical Responsibilities May Include:
Configuring or troubleshooting DNS (typically nameserver, CNAME or A record changes)
Simple HTML changes
Helping clients connect Outlook to email
Explaining SEO terms and strategies
Suggesting website best practices, ideas and recommendations
Moving content from their old website to their new website
Helping our team with new systems, products, documentation, etc.
Bonus Skills:
We always encourage staff to take time to work on side projects that improve the business as a whole.
Adobe Creative Suite
Video production
Voice over
Salesforce CRM
Writing (articles, books, copyrighting, whitepapers, etc.)
Marketing (webinars, drip campaigns, marketing automation, Pardot)
Graphic design
Knowledge/process documentation and improvements
Fluency in Spanish in a business setting
If this position is of interest to you, please fill out our candidate profile so we can learn more about you:
https://docs.google.com/forms/d/e/1FAIpQLSc6LoHRD8XiOLCkwJ0Uvt4CErjCVXU6yp7unEhrsvXlaXtZvA/viewform?usp=sflink
Honestly, be honest. We are looking to learn about you.
Benefits:
Work from home available
Health Insurance - Subsidized plans available
Paid Time Off: 3 weeks including sick time. After 2 years, 4 weeks. After 5 years, 5 weeks.
Paid Holidays: 10
Travel: Attend local/national trade shows if interested
Never a dull moment. Clients keep you on your toes and every day is different. There are plenty of opportunities to take ownership of a side project. Want to host a webinar? Want to create a new website design? Have an idea for how we could automate a process? Have a marketing idea? Want to make a video with voiceover or write a handout?
Being part of a smaller team (about a dozen team members) means your opinion is highly valued and you can really see the results of your efforts. We are always improving so that we can get more done with less stress and more money in your pocket. Your contributions WILL be noticed and rewarded.
Again, if this position interests you, please fill out our candidate profile so we know you read the full description and can learn more about you:
https://docs.google.com/forms/d/e/1FAIpQLSc6LoHRD8XiOLCkwJ0Uvt4CErjCVXU6yp7unEhrsvXlaXtZvA/viewform?usp=sflink
