Job Posting: Assistant/Account Manager
Company: Delta Power Group
Location: Remote
Position Type: Full-Time
Compensation: $20 per hour
Must have prior experience managing customer accounts and relevant customer service experience!
About Us:
Delta Power Group is a leading residential alarm system installation company committed to providing top-tier security solutions and exceptional customer service. We are expanding our team and seeking a dedicated Assistant/Account Manager to support our operations and ensure a seamless customer experience.
Job Responsibilities:
Customer Verification & Support:
- Conduct verification calls with all new customers to confirm details and ensure satisfaction.
- Answer and manage all incoming calls on the company line during business hours.
- Provide excellent customer service, addressing inquiries, concerns, and retention efforts.
Account & Order Management:
- Track and manage customer account details, including funding status.
- Notify management of unfunded accounts and follow up as needed.
- Schedule installations and service tickets efficiently.
- Place and track inventory orders to ensure timely fulfillment.
Appointment Setting & Lead Management:
- Schedule appointments for alarm and solar consultations using online leads and phone inquiries.
- Assign appointments to sales representatives for follow-up.
Customer Retention & Issue Resolution:
- Proactively address customer concerns to prevent cancellations.
- Notify sales reps of potential cancellations and assist in retention efforts.
- Must have experience managing customer accounts
- Must have customer service experience.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficiency in basic computer applications (CRM, spreadsheets, etc.).
Why Join Delta Power Group?
- Competitive pay at $20 per hour
- Opportunity for growth within a fast-paced company.
- Supportive team environment.
- Make a meaningful impact by ensuring customer satisfaction and retention.
How to Apply:
Interested candidates should submit their resume and a brief cover letter to our email.
Delta Power Group is an equal-opportunity employer. We look forward to welcoming a new team member who is passionate about customer service and operational excellence!
