Vacancy expired!
Wyndham Vacation Rentals Park City is now hiring for a Guest Services Manager!
Some of our employee benefits include:
- On-site employee parking;
-Competitive pay;
-4 weeks of PTO accumulated in first year;
-Medical, Dental, 401K, etc;
-Tuition reimbursement;
-Employee referral bonuses;
-Opportunity to work with an amazing team and company;
-Thousands of travel and retail discounts through the Wyndham Nation network;
-and so much more!
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities include, but are not limited to:
-Respond to all guest requests, problems, complaints, and/or accidents presented at the front desk, or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
-Motivate, coach, counsel and discipline all Guest Services personnel according to Wyndham S.O.P.'s.
-Carry a cell phone at all times.
-Prepare and conduct all Guest Services interviews and follow hiring procedures according to Wyndham S.O.P.'s.
-Develop employee morale and ensure training of Guest Services personnel.
-Maximize room revenue and occupancy by reviewing status daily. Analyze rate varience, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
-Attend daily and monthly Rooms Merchandizing meetings.
-Participate in required M.O.D. program as scheduled.
-Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
-Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
-Ensure that no-show revenue is maximized through consistent and accurate billing.
-Maintain Wyndham S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
-Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Wyndham S.O.P.'s.
-Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
-Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
-Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
-Monitor proper operation of the P.B.X. console and ensure that employees maintain Wyndham S.O.P.'s in its use.
Qualifications
-Education & Experience:At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
-Supervisory experience required.
-Must be proficient in Windows, Company approved spreadsheets and word processing.
-Must have a valid driver's license from the applicable state.
If you think you'd be a good fit for this role, please apply here: https://www.wyndhamdestinations.com/careers/jobs/guest-services-manager-wyndham-vacation-rentals-park-city-park-city-utah-1907087 and send a copy of your resume to Michelle.Gallucci@wynvr.com!
