We are an internet health & wellness company. Our products include a wide variety of pure essential oils, diffusers, and jewelry. We are looking for customer service agents to join our team as we continue to grow. We are looking for someone who values the true essence of teamwork, honesty, and loyalty.
Start Date ASAP
Open Shifts: Sunday-Saturday, Weekends required
Operating Hours: 9am-6pm PST
Job Type: Full-time temp to hire
Location: Remote
Pay Rate: $15/hr
Responsibilities included but are not limited to:
- Answering email & phone inquiries using Gorgias platform
- Using the e-commerce platform Shopify to solve issues related to billing, account information, placing/editing orders
- Having a good understanding of company policies related to frequently asked questions
- Keeping up with current advertisements, offers, promotions and sales as they will change frequently
- Having open/clear communication with your team
- Following procedures & policies accurately while being mindful of possible changes
- Be able to independently use resources, information provided to you to troubleshoot customer issues
Requirements:
- 1+ years of customer service experience in the E-commerce space (working for a company that sells their products online)
- Reliable internet access and computer
- Ability adapt to technology as our programs/procedures will change over time
- Ability to carry yourself professionally and be solution oriented
- Ability to independently solve issues using available resources
- A working environment free of distractions
We are a very experienced team who have been working with each other over several years. In doing so, we have built great relationships with each other and our customers. If you’re a person who is seeking a long term team to grow with and be part of an excellent support system, then lets hear from you!
If you are considered for the position, you will have 2-3 weeks paid training working hands-on with a team member. You will be educated on all aspects of our service, policies, and procedures. If we are a great fit for each other then we would love for you to stay!
