Dispatch Enterprise Hardware Repair Field Engineer
Vacancy expired!
Location: Salt Lake City, UT Description: Our client is currently seeking a Dispatch Enterprise Hardware Repair Field Engineer [ Additional Description ]
This job will have the following responsibilities:
The primary responsibly of the Field Engineer 2 is installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, Storage Devices, and large -scale payment products. When in support of ITO engagements will be recognized as desk side support specialist. May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Handles more complex products, problems, and/or projects and may provide technical guidance to lower level engineers. May function as a team or on-site leader as necessary. Provides technical support to customers in solving technical problems that occur during the installation or operation of company supported products. Key Responsibilities Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the area. Resolve clients' questions or problems in the areas of product functionality and technical troubleshooting. Serve as primary support liaison between company and customer. Performs installs, moves, adds and changes as required Troubleshoots and repairs/replaces hardware components on enterprise servers, mainframe, storage-subsystems and drives Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures a high level of customer satisfaction throughout the service delivery transaction. Key Qualifications High school diploma or GED required Background investigation and drug screen required 3 or more years of experience in a field service support role providing break/fix hardware repair for server and storage systems such as Dell, HP or IBM servers, Cisco networking, and Hitachi or EMC storage arrays. Must have valid driver's license and reliable vehicle with appropriate insurance (required) Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose. Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers A+, HP, Cisco, Dell and EMC certifications are highly desired Must be available for after-hours on-call rotation Must be available for varying shifts on a rotating basis.
Kumar Gaurav, Domain Specialist , The Judge Group, India
Suite 100, 151 South Warner Road, Wayne, PA 19087
PhoneExt -304 | www.judge.com
Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
