Air Export Customer Service AgentScope of PositionExternal Communication to Customers, Providers, Agents and EI Network, Reporting. Coordination and Collaboration with OPS for Timely Process Flow.Major Duties and Responsibilities (Included but not limited to below)Utilize AEX Workboard for Reporting and MonitoringInteract with our customers in arranging their international shipments, meeting customer service standardsCoordinate all service provider requests or escalations and communicate requirements to OPS team.Adhere to strict compliance standards and requirements pertaining to both internal and external regulations in accordance with controlsEnsure all customers standard operating procedures are followed and are in place and updated as applicable.Handle all overseas communications in regard to Customer Service specific requests or coordinate with OPS team for support.Manage all Customer Reports and ensure they are sent out on required cadenceSupporting customers with inquiries regarding compliance, documentation and export regulations and provide resources to them if requiredUnderstand and provide general pricing per requests to customers.
