Scope of Position
The LDS Church Customer Service Agent serves as the primary point of contact for the LDS Church account, ensuring exceptional customer service, operational coordination, compliance, and communication across customers, vendors, service providers, overseas offices, and the Expeditors network.Customer Relationship ManagementAct as the primary customer service representative for LDS Church-related accounts and initiatives.Coordinate international shipment activity for purchase order, distribution, and project-based freight movements.Provide proactive communication regarding shipment status, exceptions, service challenges, and resolutions.Shipment Coordination & Operational SupportMonitor and manage shipment activity utilizing AEX Workboard, Export ETMS, EXPO reporting tools, and other company systems.Coordinate customer requests, service provider activities, and operational escalations.Compliance & Process ManagementMaintain strict adherence to Expeditors policies, customer requirements, and applicable regulations.Ensure customer SOPs are documented, maintained, reviewed, and followed consistently.Reporting & Account AdministrationPrepare and distribute customer reports, KPIs, and account performance metrics.Manage shipment documentation, record retention, and invoicing support.Communication & CollaborationManage overseas communications and coordinate with the Expeditors global network.Work cross-functionally with Operations, Compliance, Air Services, Customs Brokerage, Accounting, and Leadership teams.
