Customer Care Representative - Select - Dietary Supplements
Salt Lake City
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Customer Care Representative - Select - Dietary Supplements in 1945 Fremont Drive, Salt Lake City, UT 84104 USA. Your mission will be to:Purpose
(Objective):The incumbent will be the
primary interface for our select customers. This position will ensure select
customers are properly set up and welcomed. In this role, the incumbent will
respond to customer requests in a timely manner to answer questions and resolve
issues. Act as the liaison between
Customers and our labs, Technical Sales Managers and other functions as
needed. This position will assist in
identifying new opportunities with existing customers and ensure new leads are
properly routed to the Sales function. Serving the unique needs of each account
is critical to Merieux NutriSciences' overall success in growing the businessMain
activities:Provide exceptional Customer Service while following Merieux NutriSciences' policies and best practices.
Build and maintain productive collaborative relationships within the team and across the supported laboratories.
Responsible for proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for select accounts. Works with the Customer Care Technicians to ensure proper account setup and responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.
Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations.
Assists in communication/resolution of billing issues
Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
Assist in customer complaint handling and investigation of customer complaints in accordance with company Quality policy and SOPs. This position has the responsibilities and authority to identify departures from the quality systems or procedures and document in accordance with SOPs in the global complaint system.
Ensures that customer information updates are completed via the Customer Care Technicians.
Field incoming leads and ensure they are transferred to the correct TSM
Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and Standard Operating Procedures (SOPs).
Support corporate quality and proactively participate in continuous improvement initiatives in the department.
Perform other related duties as needed.YOUR PROFILE
Profile:
One (1) plus years experience in a Customer Service food or beverage industry
BS/BA degree or equivalent work experience will be For full info follow application link.Equal Op
portunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities
