R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. R1® is a publicly-traded organization with employees throughout the US and international locations.Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.DescriptionThe Client Success Director will be responsible for leading regional growth and standardization initiatives, monitoring service delivery and performance, and managing a portfolio of client assignments. Serving as a client advocate at the executive level as well as the central coordination point between our clients and our internal teams, this role will be critical to facilitating success and identifying additional areas of value-generating opportunity for our clients. A Client Success Director will partner internally with R1 RCM Executive Sponsors and Commercial Team leadership to lead efforts in identifying and pursuing cross-sell and expansion opportunities with existing client organizations. Collectively in those regional pod teams, this role will be responsible in achieving client retention and revenue growth targets.We seek a candidate with a dynamic personality who approaches account management from a client success perspective using effective and proactive communication, analytical skills, and daily project leadership. The Client Success Director will be tasked with various project leadership opportunities that require a high-level of cross-collaboration across multiple organization units.RESPONSIBILITIESContributing toward region and account-level planning
Managing 20+ high touch client relationships and developing a resourcing plan to cover the remaining client relationships at the highest level of engagement possible
Leading client project kick-offs and acting as a and escalation point for best-practice client implementations, production delivery, and business reviews
Delivering a client engagement program to nurture and ensure client satisfaction leads to growth and retention
Developing best practice account management and client success methodologies as assigned
Rapidly advancing the development of various internal initiatives (e.g., team training, reporting, client support)
REQUIRED QUALIFICATIONS4+ years of account management, client success management, and/or revenue cycle operations consulting experience working with Vice President and Director-level partners
Healthcare revenue integrity and revenue cycle experience working with acute care provider organizations
Bachelor’s degree
Proficiency with Microsoft Office, including basic to intermediate Excel functions, and CRM application use (preferred: Salesforce)
Ability to travel up to 60% (dependent on health/regulatory safety)
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.To learn more, visit: R1RCM.comWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
Tuition Reimbursement
Parental Leave
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
