Global ServiceNow System Administrator

Global ServiceNow System Administrator

03 Jul 2022
Utah, Salt lake city, 84101 Salt lake city USA

Global ServiceNow System Administrator

Vacancy expired!

Overview:We are looking for a qualified ServiceNow Administrator with experience supporting IT Service Management (ITSM) and Customer Service Management (CSM) to join our global digital transformation team. The ServiceNow Administrator will be responsible for supporting and maintaining a FedRAMP instance with ITSM/CSM modules.Responsibilities:Perform day to day support, administration, and maintenance of the ServiceNow platform

Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams

Develop, configure, and improve core and custom applications

Work directly with end-users to resolve support issues within ServiceNow

Monitor health, usage, and overall compliance of ServiceNow in a FedRAMP hosted instance

Develop systems integrations and process automation

Perform installation and testing of ServiceNow updates and new releases

Develop clear and concise technical and process documentation

Responsible for patching and upgrading platform ensuring no more than one release behind

Qualifications:A degree holder in business or computer science or equivalent experience.5+ years of ServiceNow administration focusing on ITSM and/or CSM modules

Experience with Quebec or higher release of ServiceNow

Experience working with Agile Project Teams

Effective writing skills with the ability to document application configurations, system design, and architecture.

Strong analytical skills with the ability to extensively analyze business processes and workflows

Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML

Fluent English is a requirement

Ability to engage cross-functional teams globally

Must be a United States Citizen

Useful CertificationsServiceNow Certified System Administrator

ITIIL v3 or ITIL v4

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