Scope of Position  The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must.Major Duties and ResponsibilitiesOrder Management Oversight of  daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc)Daily review and resolution of EDE messages for customer ASN messagesCreate and delivery monthly KPI reports for each client.Maintain SOP’s for OM ClientsInvoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFITDrive data re-use from OM to brokerage and transportationTransportationManage day to day movement of Air and Ocean Import shipmentsHeavy involvement with T&I processManage and maintain client proceduresMonitor Department Quality and ComplianceOperations Backup SupportUphold Department Business Plan and GoalsDefine, develop, and document business processes and proceduresEffective interpersonal skills.  Ability to relate to customers and internal employees at all levelsAccountingResolve AJAX items monthly for OM origin branches.Management of BNP, AJAX, and Payables DatabaseEnsure timely import settlements for revenue recognitionAll accounting issues are closed out timelyPersonnel DevelopmentObtain at least 52 hours of training per yearQuarterly training for Sales and branch staff regarding OM productParticipate in focus meetings with staffEmployee development through Training and MentorshipTeach and exemplify EI cultureParticipate in Employee Reviews Sales/MarketingActive involvement in Pricing and Market StrategyAssist in building a strong import based clientele while growing market shareActive involvement with Client RetentionService Provider / Customer RelationshipsBuild rapport with origin branches, brokers, & customers both “internal” & “external”Minimum 5 customer facing call per monthProvide friendly and helpful customer service in all forms of communicationBuild rapport with local service providersManage Annual Retention Reviews for service providers
