Process Specialist

Process Specialist

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Healthcare's helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

The ITS Services group is looking for a Process Specialist to join our support team. The support team plays a key role in keeping the systems and applications at CHG up and running. As a Process Specialist on the support team, you will have the primary responsibility of assisting the department in creating strong documentation and practices to improve our processes. The practices will strengthen our release strategy and planning across our digital organization. The documentation will feed into our AI chatbot allowing users and support agents to easily find information. The leading-edge technology coupled with strong processes will continue to propel our department's growth and you will be at the crux of its success.

Responsibilities

• Improve and develop release processes by working with IT support teams to understand systems, applications, and processes.
• Create and manage application and system documentation for users and technical support teams.
• Analyze AI chatbot reporting and metrics to increase usage and address documentation gaps and issues.
• Become a subject matter expert on our AI chatbot tool, working with the vendor, application support, and divisional leadership to recommend enhancements and features.
• Enhance incident response reaction through retrospectives and process improvement.

Qualifications

• Ability to create strong relationships through collaboration and teamwork.
• Strong and proactive ability to manage expectations for self and others.
• Ability to translate complex application and system features into documentation that any user could utilize.
• Ability to dissect, create, and define processes to find areas for improvement and recommend changes.
• Ability to work with all levels of leadership across all IT disciplines.
• Strong communication skills including the ability to gain consensus across multiple teams.
• Strong problem solving and reasoning skills to create solutions and overcome challenges.
• Strong analysis ability, with a desire to learn and understand report data to articulate actionable steps to achieve goals.
• Resilient nature with proven ability to overcome challenging situations and thrive in ambiguous situations.

Education

• High school diploma or equivalent
• 3 years working in a process-oriented field or role

Preferred

• 3 years working in an IT related field
• Knowledge of IT practices and policies.
• Knowledge of Confluence and the Atlassian suite of products.
• Knowledge of process improvement strategies and practices.

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

We are an Affirmative Action/Equal Opportunity Employer
Veterans/Disabled
We are an at-will employer

What makes CHG Different?