The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.Key ResponsibilitiesTechnical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.Consultative Concepts Use: Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.
