Ensure all customers and installations / service work is of the highest quality.
Act as a primary point of contact, providing excellence in customer service and assist
with customer queries and complaints.
As the face of the company, this role will develop trust and build long term beneficial
relations with clients
Build strong relationships with RCT department teams and customers.
Understand the customer operation, motivation and imperatives.
Increase and maintain knowledge of the range of RCT products
This role requires 100% engagement and communication (verbal and written) with
internal and external parties
Provide an excellent customer experience in terms of responsiveness, efficiency and
workmanship quality.
Ensure that all customers and installations/service/repair work are highly
\"referenceable\"
Ensure work areas, machines and RCT products are left clean and tidy at all times.
Adhere to all company occupational and safety policies and procedures as set out in
the company OHandS Safety Manual.
Ensure your industry/site inductions, medicals and DandA tests are kept current
Housekeeping must be always maintained in the work area/s on site and of the
company vehicle.
Adhere to all site specific, Federal and State Government requirements and duty of
care always.
Field service reports are to be complete in a timely manner with a customer signature
acknowledging work performed
You must report to the Branch Manager or Service Manager all incidents related to:
Customer concerns
Warranty claims
Accidents - personal, vehicle, property
Maintain a valid driver\'s license
Duties required to be performed when the primary role of Field Service Technician is
not required as follows but is not limited to:
Assisting with customer calls (phone or face to face) to discuss RCT\'s products and
solutions.
Attending customer meetings with the Account Manager to provide technical or
product support.
Other duties as directed
