POSITION OVERVIEW:
Execute once-in-a-lifetime experiences for guests by anticipating guest needs, tailoring service to guest preferences, and exceeding expectations. Support the management in daily operations and leadership of the team.
POSITION RESPONSIBILITIES:
Supervise and assist the team in all daily front desk activities
Display daily presence at desk and lobby as a member of the team
Well-versed in a variety of hotel technology systems, such as Opera, Mews, Synxis, Toast POS
Compile and prepare financial reports, including rate and availability calendar.
Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting, and the department budget to maximize revenue.
Conduct daily, weekly department meetings
Ability to work both independently, with minimal day-to-day supervision, and collaboratively as part of a team.
Ability to plan, manage, and complete multiple, diverse tasks of differing priorities.
Accepting of diversity in culture, race, sexual orientation, religion, gender identity, and ethnicity.
Supervise all department personnel demonstrating high leadership skills, model behaviors, and exemplary actions.
Manage and motivate all front office personnel with daily supervision, including staffing, training, discipline, scheduling, and visually monitoring performance, to ensure adherence to all service and productivity standards and provide guest satisfaction.
EDUCATION/ EXPERIENCE/OTHER REQUIREMENTS:
● High school diploma or GED
● CPR/First Aid and TIPS Certified
● Minimum of 2 years of previous experience as a supervisor/ team leader in hospitality
● Extensive knowledge of Moab, Utah area is a plus
● Strong customer service skills
● Strong written and oral communication skills
● Work well with a team with diverse personalities
● Thrive under pressure
● Enjoy working in a fast-paced, demanding atmosphere
● Possess high ethical standards
● Willing to work to specifically meet guest needs – early mornings and later evenings as needed
● Strong proficiency with Microsoft Office (Excel, Word, Outlook)
● Familiarity with Apple products (computers, iPads, iPods, AppleTV)
● Previous experience in MEWS, Pxier and Toast is a plus
PHYSICAL DEMANDS/ABILITY TO:
● Lift 50+ pounds.
● Sit at a desk and type at a computer for extensive periods of time
● Stand for the duration of the shift (8 hours +)
● Occasionally withstand outside weather conditions (heat, rain, snow)
● Bend, stoop, kneel, and reach with hands and arms
● Express and exchange ideas by means of the spoken word accurately, loudly, and quickly
● Perceive the nature of sounds at a normal speaking level and make fine discrimination in sound
● Visual acuity to determine accuracy, neatness, and thoroughness of the work assigned
● Withstand a moderate noise level
We have limited rental housing available on a first-come, first-served basis. The starting rate of pay will be based on the level of experience.
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered.
