The Community Associate (CA) plays a key role in delivering on the customer service expectations for our clients, prospects, and vendors. In conjunction with the rest of the center team, the CA ensures the customer experience is exceptional throughout the entire business center. The CA becomes acritical player in delivering the exceptional service. "Exceptional" serves as the cornerstone of IWGs' philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CA, are the catalyst for providing customers with a reason to come to IWG and the reasons to stay with IWG.
https://jobs.iwgplc.com/jobs/community-associate-park-city-utah-united-states
Reports to: Community Manager/Community Manager Team Leader Key Responsibilities:
Act as one of two first points of contact for all clients and visitors providing a
professional and friendly service as well as delivering an exceptional first impression.
Become an extension of our clients by assisting in the following areas: delivering mail,
answering the phones, sending their packages, ordering their office supplies,
preparing their meeting rooms, and ensuring that they are able to concentrate on their
work while we manage their office needs.
Serve as a primary resource in assisting clients within the center; whether showing a
client to a meeting room, preparing their new office for move-in, troubleshooting basic
technical issues, programming a phone, moving furniture to accommodate their office
needs, providing a beverage, or assisting with copies/administrative tasks.
Provide that "exceptional" factor to our clients by taking pride in continually assisting
in keeping the center "show ready" by helping to ensure the business lounge/cafe,
conference rooms, show offices and common areas are spotless and prepared for our
next guests at all times.
Take the lead on preparing and posting the daily Craigslist posting.
Ensure that all daily service charges are captured and entered into the billing system.
Serve as a resource for clients seeking information, assistance, or recommendations;
a thorough understanding of all key services, products and amenities are critical in the
ability to deliver service in an exceptional and timely manner.
Demonstrate a true passion for customer service by proactively seeking ways to
surprise and delight our clients and guests, always going above and beyond.
Contribute to the overall revenue of the center by identifying opportunities and
actively upselling/cross selling IWG products and services.
Provide the image and service representative of a 5-star business center through
smiling, professionally greeting clients, communicating clearly and effectively, taking
pride in the center appearance, and enjoying a professional business environment.
Additional duties as assigned.
Key Position Requirements:
At least 1 year of prior work experience in a customer service industry or 6 months
prior experience with IWG
Solid organizational skills, including the ability to prioritize and multi-task
Needs to be flexible to work at different centers throughout the selected market
Experience and confidence with Word, Excel, PowerPoint and Outlook
Ability to communicate effectively and professionally
Strong Customer Service skills, including the ability to remain flexible and calm in high
pressure or continually changing situations
Ability to operate basic office equipment
High School Diploma or equivalent
18+ Years of Age, legally eligible to work in the Country
