Company Description
Alignment.io offers an AI-assisted strategy platform that empowers teams to create, align, and execute bold visions effectively. Based in Palo Alto, CA, our mission is to provide a better way for teams to align and collaborate on their goals.
Our solution embodies simplicity: an OKR system that brings everything needed to align a team, all on one page, above the fold, no scrolling required.
Founded by a seasoned leadership team, including a twice venture-backed CEO and four-time co-founders, Alignment.io has driven over $2B in shareholder value. The Alignment Methodology and Platform were key to the success and growth of these ventures. Recognized by the Wall Street Journal and members of the Forbes Business Council, our team is dedicated to building high-performing teams and delivering innovative product experiences that address meaningful business challenges.
Customer Success at Alignment.io
At Alignment.io, customer support is about more than solving issues—it's about empowering leaders to succeed. As our first Customer Success Manager, you’ll work closely with CEOs and leaders, assisting them in rolling out and adopting the Alignment Operating Rhythm within their organizations.
Your role is proactive, focused on ensuring our customers achieve measurable success with Alignment.io. By helping leaders navigate and implement our platform, you’ll directly contribute to transforming their teams into high-performing units.
This position offers a unique opportunity to engage directly with decision-makers, build strong relationships, and develop a deep understanding of leadership challenges and solutions. If you’re proactive, solution-oriented, and passionate about helping others succeed, this role is for you.
Role Description
As a Customer Success Manager at Alignment.io, you will play a key role in helping leaders implement the Alignment Operating Rhythm and achieve their organizational goals.
In this role, you will:
Assist CEOs and leaders in onboarding their teams to the Alignment.io platform, ensuring a seamless setup process.
Proactively guide leaders in adopting the Alignment Operating Rhythm to drive alignment and success across their teams.
Serve as the primary point of contact for customer questions and troubleshooting, providing timely and effective resolutions.
Provide training and best practices to help leaders and their teams maximize the platform’s value.
Collaborate with the Customer Success and Product teams to share customer insights and drive continuous improvements to the platform.
Monitor customer health metrics, anticipate needs, and take proactive steps to ensure customer satisfaction and retention.
This role is a blend of customer support, training, and strategy. You’ll have the opportunity to work closely with top executives and make a meaningful impact on their success.
Where You’ll Work
Alignment.io is opening a new sales and support hub office in Salt Lake City, and this hire will be among the first to join the team. This is an exciting opportunity to help establish and grow our presence in one of the nation’s most dynamic business communities.
You’ll work in-office five days a week, collaborating closely with your peers, the leadership team, and team members across California, New York, Europe, and Asia. This setup fosters strong teamwork, rapid learning, and meaningful connections as we build something impactful together.
Qualifications
Located within the greater Salt Lake City, UT area and able to work in-office five days a week.
Experience in a customer support role or a related field such as account management, hospitality, or client-facing positions.
Excellent communication skills to engage with CEOs and executives, guiding them through the adoption of Alignment.io.
Proactive and detail-oriented with a strong ability to anticipate customer needs and provide solutions.
A team-player attitude with a focus on collaboration and continuous improvement.
Strong organizational and problem-solving skills to manage multiple customer relationships effectively.
A desire to learn, grow, and build your career in a high-impact, customer-focused role.
Compensation
Base Salary Range: $45,000 to $55,000
On-Target Earnings (OTE): $55,000 to $65,000
