ResponsibilitiesTypical duties include but are not limited to:·Assist in scheduling of service work.·Fields internal and external customer inquiries to the Service.·Creates & maintains repair orders.·Updates customer profiles·Makes sure all technicians are properly clocked in on jobs.·Closely work with technicians to ensure proper parts are ordered for the service department.·Process records of material invoices and outside labor invoices to ensure proper cost accounting·Process customer payments·Work in coordination with the Service Manager in all administrative functions of the service department·Ensure every customer is satisfied with the service provided!·Performs other related duties as required and assigned.QualificationsRequirements:·High School Diploma or equivalent·Two or more years of experience in a Service Writer or a Service Administrator position (and/or service or parts department) are a plus·Reliable, professional, with excellent organizational skills·Excellent communication and organizational skills as well as attention to detail are a MUST!·Excellent computer skills and proficiency in Microsoft Word, Excel, Outlook, and web-based programs·Experience in using office equipment; scanner, copier, etc.·Ability to be flexible and easily adapt to change and shifts in priorities·Able to meet deadlines and manage time effectively·Must be a strong team player and a "people person."Additional InformationEmployee Background CheckPrior to becoming an employee, a job-related substance screen will be performed. A background check may be conducted also, consisting of prior employment verification, professional reference checks, and education confirmation. As applicable to the position, a credit, criminal, health examination, and driving record history may also be obtained.EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
