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Under Canvas began in 2009 with the opening of an all-inclusive glamping adventure package and has since grown to include eight luxury glamping resorts and a customized eventâs offering, bringing the glamping experience to life anywhere in the country. And we continue to grow and reach our goal of 40 glampsites by 2023.
We believe being outdoors inspires, connects, invigorates and restores people. We enable our staff and guests to have unique experiences that enrich lives and strengthen relationships. We are advocates in providing opportunities to immerse our staff and guests in nature to foster environmental consciousness. We believe in preserving natural beauty, and therefore take a minimalist approach to development and use of all resources. Finally, we believe experiencing the outdoors doesn't always have to mean "roughing it".
We are here to enrich lives by enabling people to share experiences in the outdoors in comfort & style!
ROLE AND RESPONSIBILITIES
As an Assistant General Manager, you are responsible for the operation of the camp including profitability, guest services, product quality, and overall cleanliness and maintenance of the property. One of the main attributes are coaching and leading to create and maintain guest-driven operations with a vision that inspires the team to do their best. You will oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the financial objective. Assist the General Manager in ensuring that all policies and procedures, federal, state, and local ordinances regarding personnel, security, cash handling, guest relations and safety are followed.
DAILY RESPONSIBILITIES
⢠Act as liaison between front-line employees and the general manager
⢠Work in tandem with team members and provide training and correction as necessary
⢠Respond to and resolve guest complaints and comments as needed
REQUIRED SKILLS:
⢠Assure achievement of annual budget in revenues, costs, and profits through accounting diligence
and expenditure controls.
⢠Set written priorities and key objectives for each department.
⢠Ensure successful implementation and take corrective action when needed.
⢠Regularly inspect all areas of camp and assure that all SOPâs are followed
⢠Develop a high level of trust and mutual respect with camp staff in order to reduce turnover and build employee engagement.
⢠Communicate effectively and constantly while building staff skill sets, knowledge, and abilities. Be visible and available to all staff
while maintaining an open-door policy.
⢠Conduct performance appraisals and development plans for staff, correcting and disciplining when needed.
⢠Through example, establish a friendly, courteous, and service oriented approach to guests which can be also exhibited by all camp
staff.
⢠Establish and implement guest service standards (SOP) for each department.
⢠Regularly review sales solicitation activities, individual productivity, and marketing plans to assure best practices and maximization
of sales actions.
⢠Work directly with sales departments to implement successful events.
⢠Maintain credit policies, monitor negative sales trends and take steps to prevent financial loss.
⢠In conjunction with the General Manager, assure that all company policies are known and followed.
⢠Present an accurate and effective image of successful leadership.
⢠Confidently guide and direct camp activities.
PREFERRED SKILLS:
⢠Knowledge of food and beverage operations and/or restaurant experience
⢠Experience with hotel housekeeping, maintenance, concierge services, and sales
⢠Extensive experience in customer service
⢠Supervisory or management experience in a hospitality environment
⢠Ability to effectively delegate responsibilities
⢠Ability to provide effective corrective action working closely with Employee Relations
⢠Ability to work for long periods of time outdoors in uncomfortable temperatures
⢠Skillful at adaptation to change, personal improvement, and organization
⢠Ability to be outgoing, pleasant, and empathetic even in confrontational situations
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EDUCATION / CERTIFICATIONS PREFERRED:
⢠Hospitality Management
⢠ServSafe Certificate
PERKS & BENEFITS:
⢠Competitive Compensation
⢠Health Benefits â Medical, Dental, Vision, Life, LTD, STD and 401K
⢠15 Days PTO + 7 Paid Holidays
⢠Generous Employee & Friends/Family Discounts at all Under Canvas Locations
EEO M/F/D/V
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