Customer Service Specialist with Rapid Growth Potential!West Valley, UT$16.00/hr. (with Fast Track for Advancement and Pay Increases!)In officeMonday - Friday 8:00 am to 5:00 pmAs a prominent provider in the automotive protection industry, we specialize in offering a wide range of products and services aimed at persevering and enhancing the value of vehicles. We are committed to innovation and customer satisfaction. We provide protective coatings and warranty programs designed to extend the lifespan of vehicles and maintain their pristine conditions. Trusted by dealerships and car owners across the industry, we are dedicated to setting eh standard for automotive protection.Are you eager to elevate your career and secure a competitive salary? Are you seeking a team that prioritizes your growth and values both customer satisfaction and employee happiness? As a member of our team, you'll have the chance to truly make a difference in customers' lives by swiftly approving their claims and getting them back behind the wheel in no time. If you have previous experience in call centers or handling inbound and outbound calls, we encourage you to apply today!We're fully committed to your success and can't wait to witness the impact you'll bring to our team!Responsibilities of the Customer Service Specialist:
Jump into action by promptly and warmly handling all inbound calls and tackling questions about windshield warranty claims.
Be the go-to guru for customers, answering their inquiries with crystal-clear explanations about warranty terms and coverage.
Infuse every conversation with your unique blend of professionalism and personal touch, making each interaction a delightful experience.
When hiccups happen, approach customer complaints with empathy and patience, resolving conflicts like a seasoned pro.
Keep the record straight by meticulously documenting every interaction and transaction in our customer database or CRM system.
Make it your mission to not just meet, but exceed our customer service targets, keeping those satisfaction levels soaring through proactive communication and top-notch problem-solving. Let's make every customer interaction a win-win.
Skills and Experience Required as the Customer Service Specialist:
Must live in Utah, and able to commute to West Valley
Bring at least 6 months of call center experience, mastering both inbound and outbound interactions.
We're looking for someone who thrives in collaborative environments.
Have a genuine passion for helping others!
Your communication skills should be top-notch, whether you're chatting on the phone or typing up an email.
Embrace feedback and set ambitious goals for yourself—you're always looking to improve and grow.
A High School Diploma or GED is all you need to get started on this exciting journey with us!
Perks and Benefits of the Customer Service Specialist:
Unlock your potential for high-speed growth with ample opportunities to climb the career ladder.
Experience the backing of a supportive management team dedicated to your success.
Enjoy a vibrant workplace with incentives, contests, and fun events like potlucks to keep spirits high.
Keep your energy up with a snack allowance to fuel your workday.
Take care of yourself with comprehensive medical, dental, and vision insurance coverage.
Plan for the future with our 401k retirement savings plan.
Gain peace of mind knowing you and your loved ones are covered with life insurance.
Embrace a laid-back and enjoyable company culture where casual attire is the norm.
Join a team where you're not just an employee—you are a part of our family!
PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.#INDTEMP
