We are looking for a Senior Java Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels.In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.Responsibilities:Design, develop, and maintain IVR applications based on business and technical requirementsIntegrate IVR solutions with key internal servicesMonitor IVR systems and implement operational improvements to enhance customer experienceTroubleshoot and resolve issues within the voice contact center and IVR environmentsCollaborate with project managers to ensure the timely and high-quality delivery of solutionsWork independently while supporting a regional business unit aligned with global objectivesParticipate in forward-looking initiatives to improve call steering and IVR architectureCommunicate technical concepts clearly to both technical and non-technical stakeholders
