As a Customer Service Team Lead, you will be an important part of a team who are really the face of OneMain Auto! You will often be the first person the public has contact when calling us. You will be responsible for overseeing the day-to-day operations of Customer Service agents who are responsible for all Customer Service calls, assisting with account information, insurance claims, payment deferments and credit reporting issues.Pay: base + bonus potentialSchedule: Monday through Friday 8:00am-5:00pmJob Duties:
Take incoming calls
Works with difficult customers and manages escalated calls the Customer Service agent is not able to resolve
Assists lower level Customer Service agents on how to improve their Customer Service skills by providing tips and techniques for deescalating calls
Maintains adequate staffing levels on Customer Service team through scheduling and shift coverage
Conducts monthly trainings to improve team performance and development
Prepares performance reports to provide to Customer Service agents and Supervisor on a weekly and monthly basis
Other duties as assigned by Customer Relations Supervisor
Qualifications:
Customer service experience
High School Diploma or GED required
Must be detailed oriented and quality focused
Must have strong phone skills
Excellent verbal and written communication skills
Must be self-motivated
Able to meet objectives within deadlines
Who we AreOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
