The Dining Room Manager at Twin Farms supports the Food & Beverage Director in the day-to-day operations of all dining venues, ensuring exceptional service standards, operational excellence, and memorable guest experiences. This role is a key member of the Food & Beverage leadership team, setting the tone for professionalism, hospitality, and thoughtful service across the resort’s dining operations.Key ResponsibilitiesAssist the Food & Beverage Director with daily operations across all food and beverage outletsServe as a member of the leadership team, supporting performance management, team motivation, and efficient use of resourcesEstablish and uphold service standards that reflect knowledgeable, polished, and genuinely warm hospitalityCoach and mentor dining staff in service technique, wine and food knowledge, and interpersonal skillsPlay a key role in the planning and execution of group dining experiences and special eventsSupport departmental administration, including purchase orders, staff scheduling, and review and authentication of timesheetsAct as a primary communicator within the department regarding daily dining operationsOpen and/or close dining venues as needed, including The Dining Room, Twigg’s, Lewis Thompson Dining Room, and the Wine Cellar, ensuring all spaces are properly secured and prepared for serviceOversee room arrangements and final table setups with a strong attention to detailMake timely, practical decisions that balance the needs of guests, staff, and the resortExpedite food and beverages and step into service roles as needed to maintain seamless operationsMaintain dining room safety standards and ensure staff compliance with all safety proceduresMonitor inventory for bar and dining supplies, equipment, and uniforms; submit requisitions and oversee restockingCollaborate closely with the culinary team to review menus and ensure guest needs and preferences are metManage guest relations within the dining experience, directly addressing concerns and resolving issues to the highest level of satisfactionAnticipate service challenges and proactively adjust pacing and workflow to ensure smooth operationsAssist with hiring initiatives and support corrective and disciplinary actions, including terminations, in collaboration with Human ResourcesInspect staff grooming and attire, addressing any deficiencies to maintain professional standards
