Responsibilities include but are not limited to the following: Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.Performs all treatments on services menu based upon current licensure.Assesses contraindications of guest that may prevent service from taking place.Meets the needs of the guest at all times throughout the service.Understands and uses universal precautions when providing services.Cleans and disinfects all equipment on a daily basis.Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guest’s questions in a knowledgeable and professional manner.Suggests to guests other beneficial treatments offered in the spa.Begins and ends all treatments on time.Works assigned schedule and arrives and departs from their shift on time.Ensures that work areas are clean and set according to procedures.Informs Assistant Spa Manager or other management personnel about product need.Creates and maintains client cards and treatment notes, when appropriate.Completes all assigned side work.Attends all scheduled meetings.Attends scheduled professional trainings.Other duties as assignedGreet guests and perform check-in/out procedures  Follow all cash and credit card procedures required by hotel and brand standardCheck expected departures and clear check outUpdate housekeeping room status Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest  demand cannot be met Demonstrate commitment to servicing the guest by being hospitable and accommodating Document any guest accidents by completing the accident report form  
