As our Spa & Wellbeing Manager, you will be the heart of the spa's daily operation, bringing together exceptional service, thoughtful leadership, and strong business performance.What you'll lead:The Guest Experience: Create warm, intuitive, and highly personalized experiences that reflect Twin Farms' Forbes Five-Star service philosophy.The Team: Recruit, inspire, coach, and develop a talented group of spa professionals, building a culture where people feel supported, accountable, and proud of their work.The Operation: Oversee daily spa services, thermal experiences, treatment scheduling, facility presentation, and guest readiness with exceptional attention to detail.The Business: Manage budgets, labor, inventory, retail performance, and revenue opportunities with a strong understanding of both luxury service and financial results.The Standards: Establish consistent practices, support ongoing training, and maintain the exceptional quality expected of a Forbes Five-Star property.The Wellbeing Experience: Collaborate across Spa, Activities, Rooms, and Culinary to deliver thoughtfully connected experiences that enhance each guest's stay.The Opening: Help bring our new spa to life through team preparation, operational planning, service rehearsals, and the excitement of welcoming our first guests.This is a hands-on leadership position for someone who enjoys being present with their team, engaging with guests, solving challenges, and taking pride in the details that make an exceptional experience feel effortless.
