OverviewWe are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is establishedHelp to resolve problems and “WOW” guests through recovery when things aren’t quite rightSupervise daily shift process ensuring all team members adhere to standard operating proceduresConduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requestsWorks closely with the Maintenance and Housekeeping teams to communicate and coordinate the dayTrain, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operationMaintain the Sundries shop, keeping up with inventory and ordering as necessaryTraining all new Front Desk Agents to provide exceptional customer servicePromote and sell special hotel programsInteract with hotel/resort staff in a professional manner, assisting other departments with necessary informationBe knowledgeable of all emergency procedures and policiesMaintain house bankCommunicate all pertinent information to manager on dutyFollow set procedures on posting, charges, cashing checks, safe deposits, and refundsAssist other departments as neededResponsibilitiesMust be available to work a flexible schedule to include nights, weekends and holidaysHigh school diploma or equivalentPrevious hotel or resort experience preferredA strong desire to make an impact on other peopleAn outgoing and engaging personalityComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftPI250318030 Apply
