OverviewWe are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you! ESSENTIAL FUNCTIONS:Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standardsMaintain the highest level of associate/guest relationsAnswer all phone calls promptly and knowledgeably, always ensuring complete and accurate informationConduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrationsBe knowledgeable of Vermont and area events and offerings to suggest to guests/visitorsBe knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banksResolve guest issues and ensure follow-up as needed with the guest and applicable departmentComplete all items on appropriate (AM, PM, Overnight) checklist by end of shiftPerform reservation functions including entering and updating group filesAttend departmental stand-up meetings on an as needed basisAssist in keeping the front desk area clean, stocked, and organizedAssist with room deliveries or guest/visitor requests on an as needed basisMaintain a positive and collaborative working relationship with front office associates and all departmentsEnthusiastically collecting guest feedback and communicate to appropriate leaderComplete additional tasks as assigned by Supervisors or DirectorResponsibilitiesAt least 1 year of previous experience in a front desk role at a hotel or resort requiredAbility to be friendly and engaging with all guests, visitors and fellow associates requiredStrong communication skills requiredExcellent computer skills requiredExcellent listening skills requiredAbility to handle multiple tasks efficiently requiredKnowledge of MS Office is requiredAbility to learn computer systems quickly strongly preferredAbility to work well under pressure in a fast-paced environmentAbility to walk and stand for extended periods of time requiredAbility to reach, crouch, bend, push/pull throughout duration of shiftAbility to lift up to 30 lbs.PI236771437 Apply
