DatamanUSA is looking for Call Center Rep for our direct client based in VT. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details:
Title: Call Center Rep
Location: VT (Remote)
Duration: 6+ months
Roles & Responsibilities:
Answer and respond to inquiries from callers while maintaining a high level of customer service and empathy regarding sensitive situations Utilize the Vermont Department of Health COVID-19 FAQs and other state agency resources to answer caller's questions in a timely and accurate manner. Troubleshoot basic COVID-19 test registration issues using Sales Force software
KSA (Knowledge, Skills and Abilities):
) Must have basic knowledge of COVID-19 and ability to learn epidemiology concepts quickly on the job
) Advanced customer service and problem-solving skills
) Basic database skills using Sales Force software
) Must be proficient in MS Office, specifically MS Excel and MS, and be able to look up information from a variety of online sources
) Must have good to excellent verbal skills, particularly empathetic listening and problem solving
) Must have good to excellent written communication skills
) Must be able to handle crisis situations and deal with difficult inquirers
) Ability to work accurately under pressure
) Must have a high level of attention to detail and accuracy
) Ability to accurately assess an inquirer's needs and situation
) Must be able to problem solve with an inquirer and provide accurate information
) Demonstrated ability to handle sensitive and confidential situations
) Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy
) Demonstrate the ability to work with multicultural/ethnic inquirers, older adults, people with disabilities, sexual minorities, and other populations
) Bachelor degree preferred; or comparable High School diploma with 3+ years of experience in social service and/or call center environment
Our client, in South Burlington, VT is seeking sales representatives to join their team. As a sales representative, you will be part of the advertising and marketing team. The ideal candidate will have a self starter attitude, basic computer knowledge, and have the ability to follow directions then that will align success fully in the organization.