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Job CategoryProducts and TechnologyJob DetailsWho We AreSalesforce Commerce Cloud is the recognized (by Gartner, Forrester) leading provider of e-commerce technology to businesses. We enable the world’s most innovative and recognized brands to create unified, 1-to-1 experiences across all points of commerce, including web, mobile, social, and in-store applications. In November 2018, more than 650M unique consumers shopped on our cloud - meaning that one-in-six people on Earth with access to the internet shopped on Commerce Cloud last month. What We Are SeekingWe are seeking a Director of Product Management for Commerce Cloud Platform to strategize, define and deliver services and developer experience initiatives within Commerce Cloud.Developer experience & scale are critical elements for success and differentiation of any Platform as a Service. It is of particular importance to Commerce Cloud as we embark on the journey to build the next generation of API-first Commerce Platform. In this role you will be responsible for:
Own the product management lifecycle: research opportunities and pain points, drive the vision, define how the solution will work and related user experiences, analyze data and customer feedback
Continually improve developer experience of every aspect our current Commerce Platform by surgically deploying fixes across our full Tech stack. This is an initiative with direct customer and ACV impact.
Drive commercialization of scale by creating service limits, tiered service quotas and by defining a free trial option consistently across all services in our platform
Be the Product Owner(PO) for Platform Engineering teams to lay out an appealing vision, build a technical roadmap and execute against it
The candidate must be able to demonstrate an ability to manage a product from conception through to market success. This includes articulating the product strategy (and how that strategy supports broader platform and business unit strategies), understanding the market needs being addressed by the product, executing a clear plan iteratively to create a product satisfying those needs, and driving adoption and commercial success of a product once launched. The ideal candidate would have familiarity with API-first design principles, including a domain driven design approach, and experience building platforms.Reasons to join our team
Thrive in a culture of ownership, delivery, and innovation
Drive the end-to-end delivery of world-class technology solutions
Be a catalyst for change in the realm of World-Class Technology and Products
Innovate and invent the future of e-commerce at scales of Millions of TPM(Transactions per Minute) and Half a Billion Unique User(UU)
Required Skills:
Building and scaling cloud products and services from ground up
Ability to make informed and timely decisions, based on data but in the face of uncertainty
Excellent teamwork and collaboration
Ability to engage in and influence technical discussions with engineering teams
Make technology-related trade-off decisions
Excellent written and verbal communication
Bachelor’s Degree in Technology or related field
Desired Experience
Demonstrated ability of having conceived and successfully brought a Platform o market
10+ years of product management experience in a SaaS / cloud company, ideally one leveraging public cloud
Knowledge of Agile development techniques and experience as a product owner in a SCRUM environment
MBA
Posting StatementSalesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
