Job Description Summary
This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technicians take important steps to ensure that they meet medication needs and regulatory compliance standards for our patients, demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.
Once in role, Pharmacy Technicians are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements.
Responsibilities include:
Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.
Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc.
Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.
Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security.
Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g. point-of-care testing and offsite clinics.
Where applicable, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:
Preparing and administering vaccines to patients
Educating patients about vaccines and answering questions to obtain informed consent
Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements
Reviewing and collecting patient information; tracking and documentation per patient
Monitoring and managing vaccine supplies
At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccines
For this role you will need Minimum Requirements
Other Certification(s): Requirements vary by state
Other License(s): Requirements vary by state
Must be at least 18 years of age
State-level licensure and national certification requirements vary by state
Regular and reliable attendance
Attention and Focus:
Ability to concentrate on a task over a period of time without being distracted
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner
Notice and understand customers’ reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning:
Ability to use math to solve a problem, such as calculating day’s supply of a prescription
Problem Resolution:
Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem
Choosing the best course of action when faced with a complex situation with several available options
Physical Demands:
Remaining upright on the feet, particularly for sustained periods of time
Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area
Lifting, scanning, and bagging purchased items
Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items
Extending hand(s) and arm(s) multiple directions to place, move, or lift items
Precision control: able to adjust machines to exact positions
Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Able to orally communicate information and instructions to colleagues and customers
Occasional lifting of up to 20 lbs,; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects
0 to 3 years work experience
Education
High School Diploma or General Equivalent Development (GED)
