OverviewOur Retail team is looking for a highly-motivated, engaging, and customer-focused Retail Associate to join our team on a Full Time or Part Time basis!The Retail Associate is responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the resort’s continuing effort to deliver outstanding customer service and drive financial profitability. The Retail Sales Associate will ensure all operational procedures, codes of conduct and standards are followed. This position will also be responsible for maintaining the merchandising standards, monitoring and restocking of inventory, and upkeeping cleanliness of the resort gift shop throughout the shift. This role may also flex to working in the Golf Pro Shop during the Golf season.The key objective of this position is to engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail outlet that drives financial profitability.Key Responsibilities and AccountabilitiesCustomer ExperienceGreets all guests warmly upon arrivalOffers assistance to makes sure the client experience is the number one priority throughout the visitBids a kind farewell to all customersDemonstrates a professional attitude at all times, particularly in regards to punctuality, appearance, general manner and responsibilityInitiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valuedIs thoroughly knowledgeable of the brands we carry and can effectively communicate with customers the details, features, and benefits of a product while making best recommendations based on the customer’s needsResolves customer issues and/or complaints resulting in a highly satisfied client with the support of management if necessaryEnsure policies are followed in all point-of-sale operationsCommunicates and shares information on all in-store promotions, trunk shows, and retail eventsFloor & Merchandise ManagementMaintains all store merchandising standardsResponsible for maintaining impeccable cleanliness in all areas of the storeMonitors floor stock, checks inventory for restock needs, and replenishes the floor from backstock as sales demandMaintains awareness of all running promotions and new product placement to best guide customers through their shopping experienceEnsures implementation of best practices for loss preventionPerforms routine quarterly inventory counts and as assigned Completes tasks as assignedCommunity & CultureAct as liaison with local communities to generate word of mouth marketingBuild relationships with guests, repeat visitors, and local community members.Live and promote the Equinox culture and inspire other staff to have fun at work.ResponsibilitiesQualifications We SeekAt least one year in a customer service role preferred. Experience in luxury retail and hospitality preferredPassion for fashion, retail, and making an impact on peopleExcellent team player paired with strong drive to take initiative when working independentlyAbility to multitasks in a fast-paced setting while being attentive to customers and remaining flexible to the needs of the business Strong interpersonal and communication skillsApproachable and friendly while maintaining professionalism.Proven work ethic with utmost integrity and humilityAbility to stand for the duration of the shiftFlexible schedule to include days, nights, weekends, and holidays as needed.PI272822169 Apply
