About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleAt Lumen, our human resources team is dedicated to understanding the needs of our employees and determining how best to support and guide them. As a Lead HR Advisor in the Employee & Labor Relations Center of Excellence, you will be tasked with offering support, guidance and solutions to various employee and leadership concerns, which can range from straightforward to highly complex matters. Your responsibilities will include management coaching, performance management, leading and guiding investigations, dispute resolution, change management, influencing solutions based decisions, HR policy interpretation and spearheading continuous improvement projects.Success in this role is characterized by being a self-starter, showing persistence to get the right things done, maintaining a positive attitude and being extremely quick and curious to learn new things, creative and innovative, solution oriented, out of the box thinking and self-accountability. Success is further exhibited by building strong relationships, being a change agent, adaptability, fostering a culture of continuous improvement and maintaining a customer first mindset.The Main Responsibilities
Serve as a trusted advisor influencer providing candid unbiased and solutions based counsel through an interactive partnership with the business focusing on supporting a dynamic sales employee population or general business unit support
Demonstrates ability to provide thoughtful and empathetic support to employees and leaders actively listening and asking probing questions to accurately diagnose the issues
Guides leaders and business partners on Lumens Core Principles leadership strategies and best practices
Coach leaders to improve leadership abilities relationships among teams/individual and interpersonal communications including conflict resolution positive performance optimization and corrective actions
Provide expert advice and support on employee relations issues
Conduct thorough investigations of complaints ensuring fair and consistent application of policies
Utilize data artificial intelligence tools and other established best practices to inspire and foster continuous impactful improvement
Work in a dynamic evolving high-energy work environment
Additional Responsibilities
Demonstrates candor poise professionalism and executive presence to field difficult questions from teammates and leaders ability to discuss difficult issues with candor and kindness
Demonstrates a broad understanding of core HR disciplines such as general HR acumen compensation Employee Relations and HR consulting/advising along with a demonstrated ability to apply it in support of business and people priorities
Ensure legal compliance of HR state and federal regulations and applicable employment laws
Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through education process improvement and innovative ideas offer potential solutions to drive greater stakeholder satisfaction
Utilize data to assist in decision making and recommend opportunities to improve practices
All other duties as assigned
What We Look For in a Candidate
Experience in working with Sales segments
Minimum of 6 years of Human Resources experience with a strong understanding of employee relations and employment law
Ability to be resilient and remain professional under pressure when partnering with senior level leaders and complex issues
Expertise in conflict resolution
Understand the nuances of each situation to ask insightful probing questions providing guidance and counsel that results in a positive outcome and impact to organization goals and values
Ability to effectively work independently and identify when to engage additional resources or escalate when appropriate
Ability to hold yourself accountable to set priorities manage multiple responsibilities and deliver against deadlines
Ability to assist peer group to contribute to the overall success of the organization
Expert interpersonal and collaboration skills with experience dealing at all levels within an organization
Strong ability to influence stakeholders at all levels of the organization to guide decisions while acting with integrity
Expert verbal written and presentation communication skills
Exceptional analytical critical thinking problem solving decision making and negotiating skills with the ability to understand and contextualize broad and complex HR issues
Proficiency in HR software and Microsoft Office Suite
Self-sufficient learner with intellectual curiosity and take initiative for your own growth and development
CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 335123Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :80510Salary Max :124280This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline10/12/2024
