Job Title : Ben & Jerry’s Global Head of Scooping & NA Associate Director Location: South Burlington, VT Terms & Conditions: Full Time If you want to work for a global, leading Ice Cream player with €7.9bn Turn o ver in 2023 , come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025. Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture . You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us. About Ben & Jerry’s Ben & Jerry’s Homemade Inc., founded in 1978 in Burlington, Vermont by childhood friends Ben Cohen and Jerry Greenfield, is a wholly owned subsidiary of Unilever since 2000. With an independent Board of Directors, Ben & Jerry’s advances its social mission while maintaining brand integrity. As one of Unilever’s iconic brands, with annual turnover exceeding €1 Billion, Ben & Jerry’s aims to double its business and expand its global impact. Our mission thrives on balancing growth with our grassroots and activist spirit, ensuring we remain a purpose-led organization with a connected 3-part mission. Ben & Jerry’s 3-Part Mission: Social mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice Product mission: We make and distribute the finest quality natural ice cream and euphoric concoctions Economic mission: We operate our Company for sustainable, Profitable financial growth JOB PURPOSE: As a Global Head of Scooping & NA Associate Director , this leader provides strategic direction across a multitude of stakeholders including but not limited to regional retail operations teams, franchisees, industry partners , and internal B&J cross-functional teams. The Global Head of Scooping has exceptional knowledge of business operations, financial management , development of high performing teams, and demonstrated ability to build and manage strong relationships. You will continuously assess the needs and opportunities across the retail franchise system, prioritizing areas that meet overall business objectives , integrating our core values, and ensuring internal and external stakeholders (including franchisees) are working collaboratively together to bring the B&J brand experience to life for fans. KEY RESPONSIBILITIES: Global Scooping Strategy:
The Global Head of Scooping & NA Associate Director is responsible for the success and growth of Ben & Jerry’s retail scooping experiences globally.
Responsible for managing the holistic B&J Retail P&L, in partnership with finance to ensure sustainable, profitable, growth.
They will lead the development and implementation of Ben & Jerry’s retail strategies and development programs working closely with Regional Heads of Retail, Franchise Operations and Marketing.
Sets clear goals and objectives for the Global Retail System in-line with company goals and deploys regionally.
They will work collaboratively and globally to ensure best practices in processes while keeping procedures up to date and ensuring standards are deployed locally.
Partner with the Managing Director of Americas, Managing Director of EU/ANZ, and regional marketing teams to develop and execute marketing strategies while ensuring the enforcement of our Operating and Brand Standards.
Responsible for the contractual compliance of all scoop shops and licensors , partnering with the regional leads across the scoop shop system.
Drive inclusive and equitable practices across global retail operations, embedding a diversity and inclusion lens into team management, operational strategies, and customer engagement initiatives.
Examine and develop business models that promote inclusion and equity in franchise ownership, ensuring diverse representation and equitable opportunities across the franchise network.
NA Scooping Operations:
Facilitate communication between the company owned stores, franchisees, Brand team, Operations Specialists, Ben & Jerry’s Franchising, Inc, acting as advocate for the best interests of all . To that end, organize and conduct occasional meetings of across the stakeholders.
Audit and preserve communication with the shops and operators regarding contractual issues for potential legal reference.
Responsible for development goals and plans for system growth and prioritized markets list. Partner with team on franchise recruitment and assessment.
Lead a site evaluation committee to consider all Site Evaluation Packages and, with Operations Specialists and Brand Champions, to approve or reject proposed real estate.
Provide management tools and systems for Operations Specialists to analyze the franchise business and track performance.
Review and analyze financial data with shops and franchisees and provide consultation on sales trends and strategic planning .
Provide training programs and support to Operations Specialists to ensure all Scoop Shop Managers are certified in Ben & Jerry’s Operating System.
Select and certify exemplary retail locations as training facilities in each country and/or region.
Work with Ben & Jerry’s Business Consultants and Retail Brand Manager to develop and coordinate the implementation of marketing programs.
Work with the designated distributors, vendors and franchisees to ensure quality service and positive working relationships.
Prepare and present workshops at regional and national franchise meetings.
WHAT YOU NEED TO SUCCEED:
Experience: Minimum of 10 years of progressive leadership experience in retail management or similar field , with at least 5 years in a leadership role overseeing multiple regions or countries.
Education: Bachelor’s degree in business administration, Retail Management, or a related field. An MBA or other advanced degree is preferred.
Industry Knowledge: Deep understanding of the retail industry, including franchise operations, financial management , and marketing strategies.
Leadership Skills: Proven ability to lead and develop high-performing teams, with a strong track record of building and managing relationships with diverse stakeholders.
Strategic Thinking: Demonstrated ability to develop and implement strategic plans that align with business objectives and drive growth.
Financial Acumen: Strong financial management skills, including the ability to analyze financial data, develop budgets, and ensure profitability.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders at all levels.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Cultural Competence: Experience working in a global environment and understanding of cultural differences and their impact on business operations.
Core Values: Commitment to integrating Ben & Jerry’s core values into all aspects of the role, ensuring alignment with the company’s mission and vision
Pay: The pay range for this position is $135,600 to $203,300. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. What We Can Offer You Meet the Women of Customer Development (https://youtu.be/3t6xcGl1lrI) | Culture for Growth (https://www.unilever.com/about/who-we-are/our-vision/) | Top Notch Employee Health & Well Being Benefits (https://drive.google.com/file/d/0BzuVqApc7i-tR2YxazMxNkpPZVU/view) | Every Voice Matters (https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/) | Global Reach (https://www.unilever.com/brands/) | Life at Unilever (https://www.linkedin.com/company-beta/1248/life/) | Careers with Purpose (https://www.unilever.com/sustainable-living/transformational-change/) | World Class Career Development Programs (https://www.unilever.com/careers/graduates/uflp/) | Check Out Our Space (https://www.themuse.com/companies/unilever/office) | Focus On Sustainability (https://www.unilever.com/sustainable-living/transformational-change/) Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.Job Category: Customer DevelopmentJob Category: VentasJob Category: Développement de la clientèleJob Type: Field Sales ManagerOOHIndustry: UnileverExperiencedProfessionals
