Tier II Desktop Support SCCM/ Computer Systems Administrator I
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Effective October 11, 2021, all current and newly hired IDA employees must be fully vaccinated against COVID-19 unless they have been granted a medical or religious exemption. Individuals who accept employment with IDA will be required to provide proof that they are fully vaccinated or receive approval for a medical or religious accommodation prior to starting employment.
Overview:
IDA is seeking a driven and customer service focused technical professional to join IT's Computer Engineering and Operations team as a Tier II Desktop Support/CSA I. The Computer Systems Administrator I (CSA I) will provide technical end-user support for unclassified and classified PC and Macintosh systems (Mostly PC's; DELL specifically). This individual will be responsible for performing PC refreshes, rebuilds and reassignments, testing new hardware and software, application life management, and addressing a wide multitude of client support issues in a Windows based environment. Additionally, they manage the security posture of PCs across different classification (Secret, Top Secret-SCI). #ITatIDA
IDA is an independent, non-profit, federally-funded research and development center that provides objective analyses to the Department of Defense and other federal government agencies.
Are you looking to advance your career in IT? We are looking for a self-starter who can leverage new technologies/languages to improve the end-user experience and drive productivity across the company. You will enjoy working with state of the art technology in a number of critical business areas, such as human resources, business intelligence, security, web portal design, business continuity, enterprise search, finance, etc.
Responsibilities:
Responds to Helpdesk requests, escalations, and change requests requiring systems hardware and software troubleshooting and maintenance.
Perform PC refreshes, rebuilds and reassignments, testing new hardware and software, application life management
Manage and integrate assigned applications via the Application Life Cycle process for software such as: Adobe Acrobat, Reader, Firefox, Chrome and Flash products
Assist with administering Microsoft Systems Center Configuration Manager (SCCM), McAfee Enterprise Policy Orchestor (ePO) and SIPRNet Host Based Security System (HBSS)
Aide the automation process through scripting
Maintain classified workstations within information assurance requirements; ensures all systems meet or exceed the business and security requirements in accordance with IDA, DOD, NSA, DISA and DSS directives and guidelines.
Follows standard operating procedures and processes.
Qualifications:
Bachelor of Science degree in Computer Science or related field and one year minimum experience in Information Technology, one in systems administration; OR, three years of minimum experience in IT or systems administration in lieu of degree.
Possess fundamental knowledge and principles in supporting computer systems and software, preferably the Microsoft suite of enterprise software.
Experience with Microsoft System Center Configuration Manager, Windows Deployment Server, PXE, Patch Management, application life cycle support, McAfee Enterprise Policy Orchestrator, McAfee endpoint products, HBSS, and scripting languages a plus.
Experience with implementing and managing STIGs is highly preferred.
Experience and skills with scripting, application deployment, application packaging, software packaging, collection management, custom reporting, task sequences, PowerShell is highly preferred.
Must be organized, self-motivated and able to work with general to minimal supervision.
Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
Ability to obtain and maintain within 6 months of hire date:
DOD 8570 IAT II certification
Microsoft Certified Systems Engineer is desired.
Successful completion of a criminal background check is required.
U.S. Citizenship is required
Ability to obtain and maintain a security clearance is required
IDA is an equal opportunity employer committed to providing a fair recruiting process and working environment free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. Click here to learn more about IDA's commitment to diversity, equity, and inclusion.
