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Position Summary:
Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.
Essential Functions:
1. Check guests in and out of the hotel according to hotel and/or brand standards.
2. Inform guests about the hotels facilities, policies and procedures. Provide tourist information to guests.
3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
4. Take, modify and cancel guestroom reservations.
5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
6. Perform cashier duties, cash travelers checks. Post phone charges and other miscellaneous charges to guest accounts.
7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
9. Maintain cleanliness of Front Office area.
Additional Responsibilities:
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Skills and Abilities:
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgement
INCOME AUDITOR
Position Summary:
The Night Auditor is responsible for auditing, balancing and consolidating departmental ledger accounts, prepare various hotel operating reports and handle the requests and transactions of the hotel guests.
Essential Functions:
1. Post all daily room and outstanding charges.
2. Balance all revenue totals of cash and credits against revenue report.
3. Verify and prepare registration cards for arriving guests.
4. Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
5. Take, modify and cancel guest reservations.
6. Check in/out guests according to hotel and/or brand standards.
7. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
8. Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
9. Handle all guest questions and inquiries about hotel and local surroundings.
10. Create and/or print required reports.
11. Verify each front desk shifts transactions.
12. Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.
13. Maintain cleanliness of Front Office area.
14. Perform cashier duties, cash travelers checks. Post phone charges and other miscellaneous charges to guest accounts.
15. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
Additional Responsibilities:
1. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
2. Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience:
- Previous hotel experience.
Skills and Abilities:
- Good communication and interpersonal skills.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
