Vacancy expired!
We are seeking a Guest Service Agent/Front Desk Agent for The Clifton. We are looking for someone who is passionate about guest service and enjoys engaging with those who come into the hotel.
If you like engaging with people, we are looking forward to speaking with you
Responsibilities include:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
