ASM Research's Mobility Engineer will carry out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering, and design.
This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities:
Supports the day-to-day operations of the VMware Workspace ONE UEM (formerly AirWatch) enterprise mobility capability and over 10,000 iOS mobile devices, which may include version upgrades and patching, testing, system configuration, and impact analysis
Supports in the architectural design, build, and sustainment of infrastructure and software in varied environments including on-premises and in the cloud, and ensures security and operability of all components
Supports continued transformation and improvement of the client's mobility landscape, including introduction of new collaboration and security capabilities, the expansion of device types, and expanded use and functionality of mobile applications
Supports end user engagement and change management activities which may include working collaboratively with end users, vendors, and other engineers to create end user documentation and training, resolve end user issues, and identify new features and enhancements and interacting with enterprise help desk staff as required to provide training, troubleshooting, and problem resolution
Supports and maintains enterprise mobile computing standards, policies, and implementation practices
Serves as the focal point for application development and infrastructure sustainment teams to resolve technical issues with new or existing technologies and how they are integrated with Mobile Devices, including supporting integration of the Apps Store and Microsoft O365 Mobile applications
Monitors and supports the information technology and systems infrastructures.
Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
Administers, runs tests on, and maintains operating system and related software.
Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
Performs root cause analysis, diagnostics, and monitoring on various production systems.
Identifies opportunities for process improvements and works with team members to implement efficiencies.
Effectively creates and maintains relevant systems documentation and user guides.
Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
Conducts cost analysis of newly designed platforms and technologies.
Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
Reviews the problem management register and identifies actions.
Applies scripting methodologies to automate related tasks.
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
(4-6) years of experience in information technology, systems administration, or other IT related field.
(5) years of progressive experience working in a medium to large IT environment
(3) years of above experience in the integration and management of Windows application servers and the installation, configuration, and support of applications and devices.
(2) or more years' experience with technical troubleshooting and hands-on experience with iOS mobile devices in an enterprise setting
(2) years of experience supporting Microsoft Office 365
(2) years of experience with a Mobile Device Management (MDM) tool
Must possess a DOD Secret Clearance and be eligible for an IT-II upon assignment
Must possess active certification meeting the DOD 8570.01 IAT level II, such as Security+ CE
Must possess a relevant computing environment certification including: MCSA:WS2012, MCSE:WS2012, MCSA:WS2016, MCSE:WS2016, MC Azure Associate, VMWare AirWatch AA, VMWare AirWatch PA or DLA approved CE
Other Job Specific Skills
Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures, and criteria.
Ability to analyze, troubleshoot and resolve more complex system hardware, software, or networking related problems.
Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Exceptional customer service skills.
Experience with cloud infrastructure, digital workspace, and storage technology.