Computer User Support Specialist(s) (Journeyman)-NK

Computer User Support Specialist(s) (Journeyman)-NK

01 Sep 2022
Virginia, Fortlee, 23801 Fortlee USA

Computer User Support Specialist(s) (Journeyman)-NK

Vacancy expired!

The Defense Commissary Agency (DeCA) is responsible for the management, operation, and maintenance of all Department of Defense (DoD) commissaries worldwide. The objective is to support DeCA in meeting operational and information technology objectives of the Data Center and Enterprise Service Desk (ESD) programs. This effort represents a continuation of system lifecycle support services for DeCA’s Data Center and Enterprise Service Desk environments.Knowledge/Experience Requirements: Provide technical and functional activities (Tier 2). Work all tickets and work orders that are assigned based on priority and age of ticket; Provide on-site service desk support to more than 11,000 store usersEducationAssociates Degree or HS/GED + 3 yrs in Windows Computing Environment

Certification CompTIA Security+ CE / CySA+ / SSCP / GSEC

Additional CertificationsMust have 1 each Computing EnvironmentComputing Environment:

MS Windows


M365 Fundamentals

AWS Cloud Practitioner


ID: 2022-3423 External Company Name: Technical and Management Resources, Inc. External Company URL: Street: Defense Commissary Agency (DeCA) Infrastructure Support Services (ISS)

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  • Summary Serves as the senior staff action officer responsible for providing technical commissary operating assistance to personnel on the HQ and Area staffs, and Zone Managers, as well as to personnel at individual commissary stores. Responsibilities This is an advanced developmental position. Programs of responsibility include Authorized Commissary Staffing Levels, Communities of Practice (COP), Centralized Pricing, Push Promotional Forecasting, certified Departmental Training, and Computer Assisted Ordering (CAO), DeCA Interactive Business System (DIBS), and DeCA\'s Enterprise Business Solution (EBS). Work experience to develop over time to the full-performance level position responsibilities include: Responsible for providing technical commissary operating assistance. Determine commissary staffing levels. Accountable for centralized pricing and pushing promotional forecasting. Regulate departmental training. Provide support of business applications such as Computer Assisted Ordering (CAO), and DeCA Enterprise Business Solutions (EBS). Applicants are responsible for the completeness and accuracy of their application/resume and must follow the instructions in the vacancy announcement in order to receive consideration. We encourage you to read the entire announcement before starting the application process. By 11:59 ET on the announcement closing date, you must meet qualifications, conditions of employment, and other stated requirements, and submit a complete resume and all applicable required documents and select at least one eligibility that applies to you. When choosing your eligibility or eligibilities, carefully read the explanation as it will identify additional documents you must submit with your application package to prove you meet that eligibility. All submitted documents must be legible. Illegible documents may result in you being marked ineligible. Additionally, failure to meet qualifications and/or requirements, submit a complete resume, submit required documents, or select an eligibility applicable to you will result in you being ineligible for this position. Applicants who disqualify themselves receive no further consideration. If a position is filled below the position\'s full performance grade level, your work assignments will be progressively complex and intended to broaden your skills and provide you with practical experience to prepare you for the full performance grade level. Promotion up to and including the full performance grade level is neither guaranteed nor automatic but may be made without further competition and with your supervisor\'s recommendation. Requirements Conditions of Employment Qualifications This is an advance developmental position. Your resume and supporting documents must show that you meet the qualifications for the below grade level. Qualifications and requirements must be met by the closing date. For GS-12: One year of specialized experience equivalent to at least the GS-11 grade level or equivalent to at least GS-11 under other Federal service pay systems, private sector, or military. For GS-13: One year of specialized experience equivalent to at least the GS-12 grade level or equivalent to at least GS-12 under other Federal service pay systems, private sector, or military. Specialized experience is demonstrated knowledge of retail procurement and distribution methods; principles, procedures, and techniques of retail food merchandising and retail food store management; and developments in commercial retail food store items, equipment, and practices. Examples of creditable qualifying specialized experience include: (1) Managing a commissary store, supermarket, or similar type of commercial retail food store; (2) Managing a department in a retail food store; (3) Planning, standardizing, or controlling operations in an assigned group of retail food stores; (4) Developing, interpreting, or applying policies, procedures, and operating standards for use in a retail food store; and (5) Providing technical advice on merchandising and operational matters pertaining to grocery, meats, and produce supplies, as well as front-end operations. Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. See the Group Coverage Qualification Standard for Administrative and Management Positions and Individual Occupational Requirement for the Commissary Management Series for more information about qualifications. By the announcement closing date you must also meet the following requirements: -Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks. Generally, you must serve at least 52 weeks at the next lower grade level to be considered for promotion. See the Required Documents section for information about the documents to include in your application package to show you meet time-in-grade. Current federal employees applying under VEOA eligibility are subject to time-in-grade. -Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to \"All US Citizens.\" Education For this grade level, you must meet the qualification requirement through experience alone. You may not use education to qualify. Additional Information We encourage you to review the Safer Federal Workplace information regarding COVID-19. Applicants with a Permanent Resident Card (aka Green Card) are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. This position requires U.S. citizenship. If Permanent Change of Station (PCS) is authorized and you PCS\'d at government expense within the past 12 months, additional government funded PCS may not be authorized; however, you may choose to pay your own moving expenses. Most civilian PCS entitlements are now taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for additional Federal, State, and local income taxes incurred as a result of receiving taxable travel income. More information is available at Civilian Relocation/PCS Tax Changes. The specific position being filled may or may not be obligated. If obligated, you occupying the position is subject to the former incumbent returning. If the former incumbent does not return to the position, your occupancy may become permanent. Tentative job offers identify if the specific position is obligated. Subject to occasional overtime. Position is exempt from Fair Labor Standards Act (FLSA). Position is not covered by a bargaining unit. Financial Difficulty does not automatically remove you from consideration for a position. Additional vacancies may be filled from this announcement up to 90 days after the closing date. Position does not meet the DoD criteria for re-employing former Federal employees who retired under either the Civil Service Retirement System (CSRS) or the Federal Employees Retirement System (FERS). Deliberate attempts to falsify your application information, such as copying portions of this job announcement into your resume, may result in you being removed from consideration for this position. This position maybe filled at either grade level (GS-12 or GS-13). To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

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